Privacy Policy

Supplementary Privacy Policy COVID 19

 

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Cumberland House Surgery is responsible for the management of this website and take the privacy of information provided by visitors to this website extremely seriously.

Privacy policy

We do not capture or store personal information about individuals who browse this website, except where this information is given voluntarily, such as through our online forms. We do however collect statistical information, such as the number of visits to the website, which is not personally identifiable.

What we do with the information we collect?

Where you choose to complete any of our online forms, the personal information you give us is used only by Cumberland House Surgery to enable us respond to any request, suggestion or comment that you have made.

Cumberland House Surgery will endeavour to safeguard your information and will not pass it on to any third party without the express permission of the individual or unless required to do so by lawful authority.

How do we use the information we collect to improve our website?

Cumberland House Surgery may collect and store the following information each time you visit our site: the date and time, the originating IP, the type of browser and operating system used, the URL of the referring page, the object requested, and the completion status of the request.

Visitors to our public website remain anonymous as none of the data collected is linked to any personal information. The information allows us to assess the popularity of the pages on the website, so that we can continue to improve our site and access to information.

Cookies

When we provide services, we want to make them easy, useful and reliable. Where services are delivered on the internet, this sometimes involves placing small amounts of information on your device, for example, computer or mobile phone. These include small files known as cookies. They cannot be used to identify you personally.

These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device so you don't have to give the same information several times during one task.
  • Recognising that you may already have given a username and password so you don't need to do it for every web page requested.
  • Measuring how many people are using services, so they can be made easier to use and there's enough capacity to ensure they are fast.

You can manage these small files yourself and learn more about them through Internet browser cookies - what they are and how to manage them.

Cookies for improving service

Google Analytics sets cookies to help us accurately estimate the number of visitors to the website and volumes of usage, e.g. website statistics. This to ensure that the service is available when you want it and fast.

Name: _utma 
Typical content: randomly generated number 
Expires: 2 years

Name: _utmb 
Typical content: randomly generated number 
Expires: 30 minutes

Name: _utmc 
Typical content: randomly generated number 
Expires: when user exits browser

Name: _utmz 
Typical content: randomly generated number + info on how the site was reached (e.g. directly or via a link, organic search or paid search) 
Expires: 6 months

For further details on the cookies set by Google Analytics, please refer to the Google Code website.

Performance Cookies

Name: cc_cookie_accept 
Typical Content: Plain text which stores that you have clicked the accept cookies banner on the website. So it is not shown on every page. 
Expires: 1 year

Name: asp.net_sessionid 
Typical Content: Randomly generated string 
Expires: On browser close (session cookie)

Name: DBANON 
Typical Content: Randomly generated string 
Expires: 1 month

Notification of changes

Cumberland House Surgery may revise this Privacy Policy at any time. You will not receive notification of these changes but they will be published on this page.

 

“How the NHS and care services use your information

Whenever you use a health or care service, such as attending Accident & Emergency or using Community Care services, important information about you is collected in a patient record for that service. Collecting this information helps to ensure you get the best possible care and treatment.

The information collected about you when you use these services can also be used and provided to other organisations for purposes beyond your individual care, for instance to help with:

 

  • improving the quality and standards of care provided
  • research into the development of new treatments
  • preventing illness and diseases
  • monitoring safety
  • planning services

This may only take place when there is a clear legal basis to use this information. All these uses help to provide better health and care for you, your family and future generations. Confidential patient information about your health and care is only used like this where allowed by law.

Most of the time, anonymised data is used for research and planning so that you cannot be identified in which case your confidential patient information isn’t needed.

You have a choice about whether you want your confidential patient information to be used in this way. If you are happy with this use of information you do not need to do anything. If you do choose to opt out your confidential patient information will still be used to support your individual care.

To find out more or to register your choice to opt out, please visit www.nhs.uk/your-nhs-data-matters.  On this web page you will:

  • See what is meant by confidential patient information
  • Find examples of when confidential patient information is used for individual care and examples of when it is used for purposes beyond individual care
  • Find out more about the benefits of sharing data
  • Understand more about who uses the data
  • Find out how your data is protected
  • Be able to access the system to view, set or change your opt-out setting
  • Find the contact telephone number if you want to know any more or to set/change your opt-out by phone
  • See the situations where the opt-out will not apply

 

You can also find out more about how patient information is used at:

https://www.hra.nhs.uk/information-about-patients/ (which covers health and care research); and

https://understandingpatientdata.org.uk/what-you-need-know (which covers how and why patient information is used, the safeguards and how decisions are made)

 

You can change your mind about your choice at any time.

 

Data being used or shared for purposes beyond individual care does not include your data being shared with insurance companies or used for marketing purposes and data would only be used in this way with your specific agreement.

 

Health and care organisations have until 2020 to put systems and processes in place so they can be compliant with the national data opt-out and apply your choice to any confidential patient information they use or share for purposes beyond your individual care. Our organisation is currently’ compliant with the national data opt-out policy.