NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 03 July 2024Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of May
96% of our respondents would recommend the service
2% would not recommend
| Responses | June | May | April | |
| 1 Very good | 131 | 134 | 122 | |
| 2 Good | 12 | 10 | 21 | |
| 3 Neither good nor poor | 1 | 3 | 5 | |
| 4 Poor | 3 | 1 | 0 | |
| 5 Very poor | 1 | 2 | 2 | |
| 6 Don’t know | 0 | 0 | 0 | |
| Total | 148 | 150 | 150 |
Comments resulting from FFT feedback
Helpful reception staff, great GPS- I feel taken seriously and well treated
Sensitive and kind Gp.. did not feel rushed ..was listened to with empathy.
Very efficient, good check in system no waiting time polite and professional nurse all round never had to complain about anything.
The Drs and nurses have been exceptional and l owe my health and life at the moment to the GPs who through fast referrals found my problems and a
cancer .
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test