NHS Friends and Family Test (FFT)
Last Updated: Monday, 06 October 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of September
92% of our respondents would recommend the service
3% would not recommend
5% don't know
| Responses | September | August | July | |
| 1 Very good | 123 | 127 | 129 | |
| 2 Good | 10 | 13 | 19 | |
| 3 Neither good nor poor | 6 | 4 | 1 | |
| 4 Poor | 3 | 1 | 2 | |
| 5 Very poor | 1 | 6 | 0 | |
| 6 Don’t know | 1 | 1 | 0 | |
| Total | 144 | 152 | 151 |
Comments resulting from FFT feedback
The Dr diagnosed my sick baby promptly and prescribed necessary antibiotics. Very grateful and relieved we were listened to and seen within a couple of hours of phoning
Kindness, understanding, great advice and follow up. Also saw the whole picture rather than just the issue I had arrived to address. Extremely helpful.
Supportive, quite extensive discussion/advice. Friendly and professional consultation arranged at short notice.
Unfortunately I got the time wrong and was late. I felt awful but the staff were very kind to me and also booked another appointment.
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test