NHS Friends and Family Test (FFT)
Last Updated: Wednesday, 02 April 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of February
95% of our respondents would recommend the service
3% would not recommend
2% does not know
| Responses | Mar | Feb | Jan | |
| 1 Very good | 129 | 126 | 133 | |
| 2 Good | 15 | 17 | 11 | |
| 3 Neither good nor poor | 5 | 1 | 4 | |
| 4 Poor | 1 | 2 | 0 | |
| 5 Very poor | 0 | 3 | 1 | |
| 6 Don’t know | 0 | 0 | 0 | |
| Total | 150 | 149 | 148 |
Comments resulting from FFT feedback
Excellent reception and an excellent doctor
Everything was explained so clearly, made me feel better
Doctor was excellent with my little boy and made me feel heard
Smooth process and on time. Everyone polite
Staff on phones helpful and appointment very thorough with Doctor.
I haven't been with the surgery very long, but when I go in to make an appointment or ask for any advice I find everyone very pleasant and keen to help in
anyway
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test