NHS Friends and Family Test (FFT)
Last Updated: Monday, 09 June 2025Friends and Family Test results
Below are our Friends and Family Test (FFT) results from previous months.
The questions asked was;
“Overall, how was your experience of our service?”
has six possible response categories:
- Very good,
- good,
- neither good nor poor,
- poor,
- very poor,
- and don’t know
For the month of May
93% of our respondents would recommend the service
5% would not recommend
2% does not know
| Responses | May | April | Mar | |
| 1 Very good | 117 | 129 | 129 | |
| 2 Good | 22 | 14 | 15 | |
| 3 Neither good nor poor | 3 | 4 | 5 | |
| 4 Poor | 2 | 0 | 1 | |
| 5 Very poor | 5 | 0 | 0 | |
| 6 Don’t know | 1 | 1 | 0 | |
| Total | 150 | 148 | 150 |
Comments resulting from FFT feedback
GP put me at ease, I'm quite anxious about all things medical in recent years and she was very kind and put me at ease. All staff are always very friendly.
Receptionists and GP both helpful.
This was the first time I've been to Cumberland House surgery. Nice helpful staff on reception. Logging in system was straight forward to use. I was seen
more or less on time. The doctor was knowledgeable and attentive.
Very friendly nurse who put me at ease as soon as I walked through the door. Have been putting a smear test off for years.
If you would like to feedback to the practice about your experience, please feel free to contact us by emailing your feedback to gp.n84005@nhs.net titling your email Friend and Family Test